Welcome, thanks for stopping by!
Please read below for shipping details, returns and exchange information, and other important details. Thank you!

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* Please allow 7-10 business days to process your order. 

* When checking out, please make sure your email & shipping address are correct. JULIA KOSTREVA SHOP is not responsible for lost packages due to incorrect addresses.

* INTERNATIONAL CUSTOMERS (NON US): Import duties, taxes, and customs clearance fees are not included in the item price or shipping cost. These charges are the buyer's responsibility.

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PRE-ORDER or BACK-ORDER

Please note if your item was marked in the description as back-order or pre-order during the time of purchase, your order may take a little longer than normal. Once shipped, typically orders take between 1-3 weeks to arrive in the states, sometimes 4, depending on the local carrier.

 

SHIPPING

Once an item is shipped, it typically takes 1-3 weeks to arrive, depending on your local carrier. We can ship to PO Boxes. Sadly we are not responsible for any lost or unclaimed packages. Please contact your local post office to inquire where your package may be - sometimes it's held at your local main post office branch for you to pick up. 

Unfortunately tracking information is not always available.

 

INTERNATIONAL SHIPPING

Once shipped, International Shipping could take 1-3 weeks to be delivered. However delays can occur in transit, so it's possible to take up to 5-7 weeks for an order to be delivered. Unfortunately, tracking information isn't always available for International Shipping. The shipping times given are estimates and not guaranteed.

Many international countries apply additional duties and taxes on imported packages. It is the responsibility of the buyer to pay any local, import, customs, or handling fees that their country charges. Sadly it’s something we legally can’t avoid, and is out of my control. Please contact your local customs office for more information. Thanks for your understanding!

 

PACKAGING

If you order anything that arrives in a shipping tube, we highly recommend simply unrolling the prints, lay flat under heavy books when they arrive.

 

REFUNDS AND EXCHANGES

Items returned/exchanged without prior notification will not be accepted and will be returned to sender.

Unused and unopened orders may be returned for a refund or exchange. Once we receive the returned item(s) the charges will be credited to you (though any shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned. Customer is responsible for shipping cost on all returns and exchanges.

It cannot be guaranteed that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.

If you receive an incorrect order, you must tell us within 1 week of receipt so we can help correct the situation.

Julia Kostreva Shop is not responsible for any items that are lost, stolen or damaged during shipping. We cannot refund items that are lost or damaged during shipping, but we will be more than happy to send a replacement or you may exchange it for another item. If your item arrives damaged, please contact us at shop@juliakostreva.com within 30 days and let us know if you would like a replacement or an exchange for another item. Shipping is non-refundable and customer pays return shipping. Please send your item back to us at Julia Kostreva, 602 Canyon Dr. Glendale, CA 91206. Once your item has been approved for a replacement or exchange, we will send your exchange or replacement item back to you.

This is a team of just two people. Sadly we can't afford the costs of services that large companies like Amazon or Target could provide. Due to the small nature of our company, we cannot be lenient about our refunds and exchange policies. Thank you for understanding.